Shipping and returns
We ship across Guatemala. If your coffee arrives damaged, wrong or defective, tell us within 5 days of delivery and we will replace it or refund you.
Where we deliver
- All of Guatemala, by courier.
- Our own delivery in Antigua Guatemala and Guatemala City.
- Pickup in Antigua Guatemala, arranged with you.
For now we don't ship shop orders outside Guatemala.
Times and costs
| Zone | Estimated time |
|---|---|
| Guatemala City and Antigua Guatemala | 1 to 3 business days |
| Rest of the country | 2 to 5 business days |
The time starts once your payment is confirmed or, for cash on delivery, once we confirm your order. These are estimates: they may run longer for reasons outside our control, such as courier delays, public holidays or force majeure. If we expect a delay, we will tell you.
The shipping cost is calculated by delivery zone and shown before you pay.
Cash on delivery
Available in our own delivery areas (Antigua Guatemala and Guatemala City). Before dispatch we confirm your order by phone or WhatsApp; if we can't confirm it within 24 hours, the order is cancelled at no cost to you. Please have the exact amount ready on delivery.
Pickup in Antigua
We will write to you to arrange the day, time and handover point in Antigua Guatemala. You can pay in cash on pickup or pay online beforehand.
When your order arrives
Check the package on delivery. If it shows visible damage, note it with the courier and take photos of the packaging and contents: they help us resolve it quickly.
Returns
When we replace or refund
If your order arrives damaged, wrong (another product, grind or quantity) or with a quality defect, write to info@lindamorena.cafe or on WhatsApp at +502 3792 3872 within 5 days of delivery, with your order number and photos. We offer a replacement or a refund, and if the product needs to be collected, we cover the shipping.
What we can't take back
Because coffee is a food, and for hygiene and food-safety reasons, we don't accept returns of opened coffee unless the problem is a product defect. We also don't accept returns for a change of mind, or of products stored improperly after delivery.
This doesn't limit the warranty or the other rights you have under Guatemala's Consumer and User Protection Law.
Experience tickets
Tickets have their own date-change and cancellation rules, described in the terms of sale.
Refunds
When a refund applies, we make it through the method you paid with: PayPal or PAGGO back to your account or card, and cash by bank transfer to the account you give us. We process it within 21 days of approval; how long it takes to show depends on your bank or payment platform. If you paid in dollars, we refund the same dollar amount you were charged.