Terms and conditions of sale
These terms explain how buying in our shop works: what you pay, how it reaches you, what happens if something goes wrong and how experience tickets work. By confirming an order, you accept them.
Who we are
The shop at www.lindamorena.cafe is operated by Grupo Fragali, S.A. under the trade name Linda Morena, domiciled in Antigua Guatemala, Sacatepéquez, Guatemala. Contact: info@lindamorena.cafe · WhatsApp +502 3792 3872.
Scope
These terms apply to consumer purchases in the online shop (roasted coffee bags, drip bags, gift sets, parchment coffee and experience tickets) with delivery within Guatemala. For now we don't sell at retail with shipping outside the country.
Sales of green coffee for export are not covered by these terms: they are governed by the contracts and documents signed in each case (see Green coffee by the lot).
Nothing in these terms limits your rights as a consumer under Guatemala's Consumer and User Protection Law (Ley de Protección al Consumidor y Usuario).
Products
We describe each product as accurately as we can: presentation, weight, grind and cup notes. Photos are illustrative and packaging may vary. Cup notes describe the coffee's profile and may vary slightly between lots and with the brewing method.
Coffee is a food: store it in a cool, dry place away from light, and enjoy it before the date on the package. Parchment coffee must be hulled before roasting.
Prices and currency
- Prices are in Guatemalan quetzales (GTQ) and include VAT (IVA).
- The shipping cost is calculated by delivery zone and shown before you pay.
- If you pay in US dollars (USD), the amount is converted at the Banco de Guatemala reference exchange rate in force on the transaction date. Your bank or payment method may apply its own fees.
- If a price is shown with an obvious error (for example, a missing zero), we will tell you before shipping; you can confirm at the correct price or cancel for a full refund.
Your order
You check out as a guest, without an account. Your order is accepted when you receive our confirmation email; that email and these terms form the purchase contract, valid in electronic form under Guatemala's Law for the Recognition of Electronic Communications and Signatures (Decreto 47-2008).
If a product sells out after your purchase, we will let you know and offer you another product or a full refund of what you paid for it.
Payment methods
- PayPal and PAGGO: payment is processed on their platforms; we don't store your card details.
- Cash on pickup in Antigua Guatemala, on the date and time we arrange with you.
- Cash on delivery, in the areas where we deliver ourselves (Antigua Guatemala and Guatemala City). Before dispatch we confirm your order by phone or WhatsApp; if we can't confirm it within 24 hours, the order is cancelled at no cost to you.
Invoice
We issue an electronic invoice (FEL) for every purchase, to the NIT you give us or as final consumer («CF»). Please check that the NIT is correct: once certified, an invoice can only be corrected by voiding it and issuing a new one within the periods the SAT allows.
Delivery, warranty and returns
Delivery times, costs and methods, and what to do if a product arrives damaged, wrong or defective, are in our shipping and returns policy, which forms part of these terms.
Experiences at the farm
Tickets
Each ticket is for the experience, date and number of people shown in your purchase. We don't give refunds when the visitor cancels: you can change the date by writing to us at least 48 hours in advance, subject to availability. If you don't show up without notice, the ticket is forfeited.
If the farm cancels
If we have to cancel or suspend an experience because of bad weather, a volcanic activity alert issued by the authorities (CONRED or INSIVUMEH), other force majeure or our own decision, you may choose a new date or a full refund.
For your safety
- Experiences take place on a working farm, on sloped and uneven ground in a volcanic area, and may include walking, contact with plants and changes in weather.
- Before starting, each participant signs a risk acknowledgement and agrees to follow the team's instructions.
- Closed shoes are required. Tell us when buying if you have any health or mobility condition we should know about.
- Minors take part only with a responsible adult, who signs for them and supervises them at all times.
- We may take photographs of activities for our channels. If you'd rather not appear, tell us on arrival and we will respect it.
Green coffee by the lot
Information about green-coffee lots on the Coffee Beans page (scores, processes, specifications, availability) is for information only and is not a binding offer. Sending a request creates no obligation to buy or sell. Any green-coffee transaction, including export, is governed exclusively by the contract, commercial documents and delivery terms (Incoterms) the parties agree in writing.
Intellectual property
The Linda Morena name and logo, and the text, photographs and design of this site, belong to Grupo Fragali, S.A. or are used with permission. You're welcome to share links to our pages; for any other use, please ask us.
Liability
We are responsible for the products and services we sell as set out in these terms and the law. We are not responsible for delays or failures caused by force majeure, by payment or courier platforms beyond our share, or by improper use or storage of products after delivery. None of this limits the rights the law gives you as a consumer.
Good faith
We act in good faith and expect the same. If something doesn't go as you expected, write to info@lindamorena.cafe: we will do everything reasonable to resolve it directly with you, quickly and fairly. This doesn't limit your right to contact Guatemala's consumer protection office (DIACO).
Language and changes
These terms are available in Spanish, English, German, Traditional Chinese and Japanese. If versions differ, the Spanish version prevails.
We may update these terms. Each order is governed by the version in force on the date you placed it.